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In OneSpan's second annual Global Financial Regulations Report which was published recently, we identified that there are more than 80 jurisdictions currently exploring a central bank digital currency (CBDC).

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Is it optimistic to say that life in Australia is fast returning to some semblance of normal? As COVID vaccination rates continue to rise, memories of the 2020 and 2021 lockdowns, and the acute economic pain that accompanied them, are continuing to recede.

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Most people would probably agree with the concept that a client (or customer) should understand what service they will receive before they agree to pay for that service. This is the basic premise addressed by FASEA Standard 4 of the Code of Ethics.

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Australia’s financial services sector is emerging from a two-year period of considerable change.

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Delivering a great customer experience as call volumes grow is strengthening the business case for AI in the contact centre.

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