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As the capabilities of cloud platforms and services have evolved during the past few years, financial services firms have embraced them in growing numbers.

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Australian fintech is enjoying a shining moment on the international stage with Square’s purchase of Afterpay. The deal is a huge positive for the whole fintech ecosystem, and an important recognition of the strength of Australian fintech.

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China accounts for nearly 15 per cent of the global trade, and if you are an importer, it is very likely that you are already trading with China or planning to do so in the future. However, navigating cross-border trade with China through the coronavirus pandemic has proven challenging.

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We are experiencing a fundamental shift in how financial institutions are thinking about interacting with and understanding their customers. Gone are the days of purely relying on focus groups and surveys to get a pulse check on customer needs. According to a 2020 PwC study, “customer intelligence” is set to be the biggest predictor of revenue growth and profitability for financial institutions over the coming years.

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Frontline workers in the finance and insurance sector gave it their all during the COVID crisis and institutions should make it a priority to acknowledge their contribution.

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