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Web of trust: How little is needed for digital to unravel
COVID-19 is our periodic reminder that digital experience delivery is hard and prone to breakage.
Write comment (0 Comments)Why it’s a mistake to make contact centre performance management more complex than it has to be
Today, many Australian contact centres are awash with data, courtesy of their sophisticated digital solutions, but when it comes to determining how well – or badly – they’re doing, it makes sense to home in on the basics.
Write comment (0 Comments)How improved data integration can supercharge financial services
With digital transformation projects reshaping the entire financial services sector, data has never been more valuable. Whether it’s customer transactions, portfolio management or currency exchanges, data is at the heart of all activity.
Write comment (0 Comments)How robotic process automation is helping banks cope in a COVID-19 world
As businesses reorganise staff and alter workflows amid the ongoing COVID-19 pandemic, one group facing particular challenges is the banks.
Write comment (0 Comments)Taking a different approach to risk reduction: Why it’s time to reassess traditional cyber-hygiene thinking
Cyber hygiene may be a catchy term but do users and security teams really appreciate the critical role paying attention to the basics plays in securing the enterprise?
Write comment (0 Comments)Page 16 of 64
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