Blogs

The COVID-19 pandemic has brought forth a rash of new phishing campaigns, as cyber-criminals attempt to cash in on the Australian public’s hunger for up-to-the-minute information about all things coronavirus related.

Write comment (0 Comments)

Multi-factor authentication (MFA) has been an effective security technique for years, yet many small and mid-sized Australian organisations are still reluctant to undertake a deployment.

Write comment (0 Comments)

Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

Write comment (0 Comments)

In 2020, disruptive technologies are opening up new opportunities for previously untapped consumers and changing the face of the business and banking landscape, in Australia and around the globe.

Write comment (0 Comments)

The Australian banking industry is going through significant change. Post-Hayne royal commission, there is a renewed focus to deliver banking services that meet the needs of consumers. This has been interpreted as delivering convenient digital services to digital natives.

Write comment (0 Comments)