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This is not your usual fintech. With over 1,300 staff located in 12 offices across eight countries, this ASX200 company saw its share price more than double in 2018.

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Hidden away in the latest EY FinTech Australia census are some eye-opening figures which underline the need for leadership and change in a key area of Australia’s financial services industry.

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Treasurer Josh Frydenberg said growing complexity in financial services has made it tough for customers to compare prices and products but open banking will help overcome this by ensuring banks present information in a standardised and simpler way. He sees it as a policy aiming to facilitate account switching and stir competition.

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Businesses are quick to proclaim their commitment to female representation targets, parental leave policy and corporate culture improvements. They are equally as eager to prioritise digital transformation and importantly, increasingly integrate AI into their businesses.

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Much like death and taxes, cost reduction and business simplification agendas are a business constant. In an Australian banking, financial services and insurance  context, this is a highly topical agenda. In addition to revenue pressures emanating from the slowing Australian property market, the Hayne royal commission has been shining a light on the need for more reliable, efficient, customer-centric processes.

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