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The growing importance of effective digital customer experiences in finance
Buffeted by deteriorating economic conditions and ongoing pandemic disruptions, Australian financial services firms are realising the importance of delivering first-rate customer experiences.
Write comment (0 Comments)Why fintechs need to revisit their contact centre security provisions in the time of COVID
The mass move to remote working has made some Australian contact centres vulnerable to compromise and disruption.
Write comment (0 Comments)How automation is changing the cyber-security battle
While financial services firms are increasingly embracing artificial intelligence (AI) and machine learning (ML) technologies, they’ve also captured cyber criminals’ attention.
Write comment (0 Comments)Why effective data management is vital for Australian financial firms
To survive in a highly regulated industry, finance firms must take a consistent, structured approach to data backups.
Write comment (0 Comments)Why data security is a customer pleaser in the time of coronavirus
As headline-grabbing hacks and data breaches continue to put the wind up Australians, businesses which implement stringent systems and processes to keep their personal information safe may gain a competitive edge.
Write comment (0 Comments)Page 14 of 64
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