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The insurance industry is on the cusp of having its entire life cycle reimagined with artificial intelligence technologies as an enabler. From product development and underwriting, customer engagement, and self-service, to claims and fraud detection, AI is disrupting every step in the insurance value chain.

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Implemented with little warning amid the viral pandemic, remote working is likely to remain a fixture within banks and financial-sector firms in the months and years ahead. The problem is that many are alarmingly underprepared for the change.

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While the coronavirus pandemic has furloughed millions of Australian workers, IT security professionals have been hard-pressed; managing ongoing challenges and implementing solutions to new ones.

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Let’s face it: most people find wealth management mysterious, tedious and something best done some other day. So a key factor in making a robo platform successful is getting the customer experience right.

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There’s a school of thought among some people that the rapid rise of artificial intelligence and machine learning is bad news when it comes to job security. They fear that, as AI tools grow in capability and usage, they will take over a large volume of the work currently being done by humans.

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