UBank’s RoboChat uses IBM Watson’s supercomputer technology to cut down the time it takes to make a home loan application by providing real time answers to questions.
“RoboChat has been iteratively trained using data collected from customer questions and will continue to learn as more customers engage with it, becoming smarter and more user-friendly over time,” UBank said in a statement.
“Thousands of questions and responses have now been plugged into RoboChat and analysed with IBM Watson, ensuring customer’s queries are responded to in an efficient manner.
“Ensuring the home loan process is as enjoyable as possible, RoboChat has even been built with a sense of humour, offering a number of tongue-in-cheek responses, such as Q: How much does a hipster weigh? A: An Instagram.”
UBank chief executive Lee Hatton said RoboChat would be a welcome addition to the team.
“UBank will still have experienced staff on hand to chat on the phone, via email and our live online chat offering. RoboChat will provide an added option for those needing quick online responses or those that are close to finalising the form,” Mr Hatton said.
