Blogs

7 lessons after 7 years of building robos in Asia

Alex Ypsilanti

Monday, 27 July 2020

Let’s face it: most people find wealth management mysterious, tedious and something best done some other day. So a key factor in making a robo platform successful is getting the customer experience right.

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Why artificial intelligence is not going to steal your job

Kalyan Kumar

Monday, 13 July 2020

There’s a school of thought among some people that the rapid rise of artificial intelligence and machine learning is bad news when it comes to job security. They fear that, as AI tools grow in capability and usage, they will take over a large volume of the work currently being done by humans.

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Web of trust: How little is needed for digital to unravel

Mike Hicks

Monday, 06 July 2020

COVID-19 is our periodic reminder that digital experience delivery is hard and prone to breakage.

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Why it’s a mistake to make contact centre performance management more complex than it has to be

Daniel Harding

Monday, 29 June 2020

Today, many Australian contact centres are awash with data, courtesy of their sophisticated digital solutions, but when it comes to determining how well – or badly – they’re doing, it makes sense to home in on the basics.

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How improved data integration can supercharge financial services

Peter O’Connor

Monday, 29 June 2020

With digital transformation projects reshaping the entire financial services sector, data has never been more valuable. Whether it’s customer transactions, portfolio management or currency exchanges, data is at the heart of all activity.

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7 lessons after 7 years of building robos in Asia

Alex Ypsilanti