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Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.
Write comment (0 Comments)In 2020, disruptive technologies are opening up new opportunities for previously untapped consumers and changing the face of the business and banking landscape, in Australia and around the globe.
Write comment (0 Comments)The Australian banking industry is going through significant change. Post-Hayne royal commission, there is a renewed focus to deliver banking services that meet the needs of consumers. This has been interpreted as delivering convenient digital services to digital natives.
Write comment (0 Comments)It’s a hot topic across the financial sector at the moment, and one that’s delivering big benefits to those organisations that get it right. Digital transformation has the potential to change the way companies operate and deliver services to their clients.
Write comment (0 Comments)Being able to demonstrate transparent financial management and produce up-to-the-minute accounts can provide investors with the reassurance they need to back a promising venture.
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