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Alex Ypsilanti

Let’s face it: most people find wealth management mysterious, tedious and something best done some other day. So a key factor in making a robo platform successful is getting the customer experience right.

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Kalyan Kumar

There’s a school of thought among some people that the rapid rise of artificial intelligence and machine learning is bad news when it comes to job security. They fear that, as AI tools grow in capability and usage, they will take over a large volume of the work currently being done by humans.

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Mike Hicks

COVID-19 is our periodic reminder that digital experience delivery is hard and prone to breakage.

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Daniel Harding

Today, many Australian contact centres are awash with data, courtesy of their sophisticated digital solutions, but when it comes to determining how well – or badly – they’re doing, it makes sense to home in on the basics.

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Peter O’Connor

With digital transformation projects reshaping the entire financial services sector, data has never been more valuable. Whether it’s customer transactions, portfolio management or currency exchanges, data is at the heart of all activity.

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